Terms & Conditions

By using this website, “Refine Custom Boxes”, you agree to these Terms & Conditions. Please read them carefully.

Overview

Refine Custom Boxes offers custom packaging solutions. The information, designs, and services on our website are our property. You may use these materials only according to the following terms.

Acceptance & Changes

By using our website, you agree to these terms which we may change at any time. Updated terms apply to everyone. Please check regularly for changes.

Service Rights

We may change, suspend, or discontinue services at our discretion. Sensitive information like credit card details is transmitted securely.

Accuracy

While we try our best, we cannot guarantee that the information or content on this site is always completely accurate, error-free, or up-to-date. Confirm important details independently.

Pricing & Ordering

  • Prices can change without notice.
  • Custom orders need your approval of print proofs. There may be cancellation fees and delays if approvals aren’t timely.
  • You have 3 hours to cancel your order after placement. After that, it enters in manufacturing process. Fees may still apply.

Product Descriptions

We try to accurately describe our products and services. Availability and specifications may change. We have the right to limit product availability.

Artwork Submission

  • Please send artwork in the specified formats and resolutions for the best print quality. We are not responsible for poor print results due to incorrect file formats.
  • Ensure you have all rights to any artwork uploaded and it complies with our content policies.

Payment Information

  • We may accept or decline payments at our discretion.
  • Please provide accurate payment and contact details. Inaccuracies may lead to service delays or termination.

Errors & Omissions

We are not liable for errors or omissions on the website. We reserve the right to correct them.

Return & Reprint Policy

  • Please report defective products within three days of receipt. We don’t provide refunds but will reprint the product to your specifications. Reprinting may take additional time.

Shipping & Handling

  • Custom designs usually take 4-5 working days to produce, plus 2-3 business days for shipping.
  • We’re not responsible for delays due to unexpected events, but we may refund shipping costs in such cases.

Unauthorized Activities

The following are prohibited:

  • Using our services for illegal purposes
  • Misrepresenting yourself or providing false information
  • Trying to compromise our website’s security

Violation of these rules may lead to service termination.

Disclaimer of Warranties

YOU UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEBSITE AND ANY SERVICES PROVIDED IS AT YOUR OWN RISK. THE SERVICES ARE PROVIDED “AS IS” AND WE DISCLAIM ALL WARRANTIES OF ANY KIND.

Limitation of Liability

WE WILL NOT BE LIABLE FOR ANY DAMAGES THAT RESULT FROM YOUR USE OF THE WEBSITE OR SERVICES.

Contact Us

If you have any questions regarding these terms, please contact us at sales@refinecustomboxes.com.