Frequently Asked Questions

Order Process

What is the minimum order quantity (MOQ)?
plus iconminus icon
We do not have any minimum order quantity (MOQ) Policy. You can order as many custom boxes as you need.
How do I get a quote for my custom boxes?
plus iconminus icon
Go to the quotation page, fill in the required quote form, and get your instant quote ready for your custom boxes.
What is your turnaround time?
plus iconminus icon
Our turnaround time is 5-7 business days.
Do you offer rush production services?
plus iconminus icon
Yes. If you want to place a rush order, please select order type rush.
Can I order a sample before placing a large order?
plus iconminus icon
Yes, you can order a sample kit of custom packaging before placing a larger order. If you're satisfied with the results, we can proceed to manufacture the rest of your order with the same specifications.
What file formats do you accept for artwork and designs?
plus iconminus icon
We accept the following file formats for artwork and designs: .ai, .pdf, .psd, .svg, .jpg, .jpeg, and .png.
Do you offer design assistance?
plus iconminus icon
Yes! Our design support team is here to guide you through all your artwork and design questions and help you with any needs.

Pricing and Payment

How much do custom boxes cost?
plus iconminus icon
The price of custom boxes varies depending on what you require.
What factors affect the price of my custom boxes?
plus iconminus icon
There are many factors that may affect your pricing for the custom boxes, such as the material you choose, add-on & finishing options, and color printing.
Do you offer discounts for bulk orders?
plus iconminus icon
Yes. All of our packaging orders are generally cost-effective if you order in large quantities (bigger orders = bulk savings).

Design and Customization

What types of boxes do you offer?
plus iconminus icon
We offer all kinds of custom boxes with custom shapes, sizes, and styles according to your product requirements.
What materials do you use?
plus iconminus icon
We use eco-friendly and recycled packaging materials, such as paperboard, corrugated cardboard, and flute-grade materials.
What are the different printing techniques you offer?
plus iconminus icon
We offer offset printing, digital printing, screen printing, and UV printing.
Do you offer special finishes or add-ons? (embossing, spot UV, foil stamping, etc.)
plus iconminus icon
Yes. We offer various finishing and add-on options, such as aqueous coating, varnish, matte, gloss, spot UV, Foiling, embossing, and more.
Can I print on the inside of the box?
plus iconminus icon
Yes, we offer printing on both the inside and outside of the box. Please be aware that inside printing may affect pricing.
Do you have design templates I can use?
plus iconminus icon
Yes. If you do not have a design template to work with, you can ask our design support to assist you with one.

Shipping

Where do you ship to?
plus iconminus icon
We ship globally.
What are your shipping rates?
plus iconminus icon
We offer free shipping as it is part of our services.
Do you offer expedited shipping options?
plus iconminus icon
Yes. We do offer expedited shipping options. To place your order as rush, please select the order type rush.
Can I track my shipment?
plus iconminus icon
Yes. You can always ask about the status of your shipment by talking to one of our agents.
Do you offer international shipping?
plus iconminus icon
Yes. We ship to all regions. Pricing may vary from region to region.

Company and Sustainability

Where are your boxes manufactured?
plus iconminus icon
We have an in-house facility in Casper, Wyoming (82609, USA), where we manufacture all of your custom boxes.
Do you offer eco-friendly or sustainable packaging options?
plus iconminus icon
Yes. All our boxes are made of eco-friendly and recyclable material.
Are your boxes recyclable?
plus iconminus icon
Yes.
How can I learn more about your company and services?
plus iconminus icon
You can check the privacy policy and terms & conditions. Or you can also contact our agent for more queries.